A collection of UX process work: the FlyUX diploma project in full, a room-finder app exercise, and supporting research — moodboards, wireframes and journey maps — behind other projects in this portfolio.
UX Design Institute of Dublin · full process
Booking a flight touches everything UX has to offer: search, comparison, forms, payment, anxiety.
FlyUX was the diploma's capstone project: take a real, high-stakes booking flow — flights, add-ons, passenger details, payment — and design it end to end. The process started with user interviews to understand what actually frustrates people when booking flights online, then moved through information architecture, user flows, wireframes and annotations, before landing on a final high-fidelity interface.
The brief: make searching, booking and managing a flight feel calm, even when the underlying task — travel — rarely is.
Talked to people about their real flight-booking habits and frustrations — comparing prices, managing bookings, checking in.
Mapped the full information architecture: Flights, On Board, Inspire Me and every sub-section beneath them.
Diagrammed the desktop flow and a detailed purchase flow, including edge cases and error states.
Annotated wireframes for every key screen, resolved into a final high-fidelity homepage design.
Starting from Home, the site splits into Flights (manage booking, before you fly, extras), On Board (flight experience, cabin classes) and Inspire Me (offers, destinations, discover more) — each broken down to the sub-pages a traveller would actually need.
The desktop flow traces a full booking journey — home, airport selection, date and fare selection, passenger details, payment. The purchase flow goes deeper, mapping every decision point and error state along the way, from search to confirmation.
Flow diagram — desktop
Purchase flow
Low-fidelity wireframes for the home page, search flight, check-in and manage booking flows, and results page — each annotated to explain the reasoning behind layout and interaction decisions.
The wireframes resolved into FlyUX: a calm, image-led homepage built around one question — "Where are you flying to?" — with Search Flights, Check In and Manage Booking handled as equal, always-visible tabs.
Property search app · UX study
A short UX exercise for a room-and-property finder app: mapping Home into App info, Search, Registration/Login and the account area (Favourites, Messages, Log out), down to the Find and Contact end states.
A customer journey map tracks the emotional highs and lows of finding a room — from downloading the app to visiting in person — alongside a detailed login flow covering returning users, sign-up, and password recovery.
Customer journey map
Login flow
Low-fidelity screens for the full app: log in, intro, register, finder, dashboard, feed, details, map, favourites, chat and navigation menu.
Behind the scenes of other projects in this portfolio
Before the Loving Football Trips brand took shape, the process started here: a user survey on what football means to fans (61% said passion), a user profile built from six interviews, a moodboard setting the visual tone, and early desktop/mobile wireframes for the site.
User survey
User profile
Moodboard
Site wireframes
Working wireframes behind the UEFA Champions League History section — an annotated low-fidelity pass with editor notes, followed by a cleaned-up high-fidelity layout ready for visual design.
Annotated wireframe
High-fidelity pass
Every screen decision grounded in research — interviews, surveys, journey maps — not assumptions.
Mapping structure before pixels: information architecture and flows first, wireframes second, UI last.
The same process behind the polished case studies in this portfolio — just usually kept out of sight.
P.01 — Loving Football Trips